Shipping policy
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding Dutch public holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
We ship all orders via PostNL with tracking included.
🇳🇱The Netherlands
| Order value | Shipping cost |
| Under €70 | €7 |
| €70 and above | Free |
🇪🇺 European Union (except for Denmark, Finland, Norway, Estonia, Latvia, Lithuania)
| Order Value | Shipping Cost |
|---|---|
| Under €70 | €9 |
| €70 and above | FREE |
Estimated delivery: 2–12 business days
| Country | Shipping cost |
| Denmark,Finland, Estonia, Latvia, Lithuania | €15 |
| Switzerland | €16 |
| Norway | €17 |
🇬🇧 United Kingdom
| Order Value | Shipping Cost |
|---|---|
| All orders | €11 |
| €70 and above | Free |
Estimated delivery: 3–14 business days
Duties & Taxes — Important: Since the UK is outside the EU, all orders are shipped on a DDU (Delivered Duty Unpaid) basis. This means:
- Orders under £135: UK VAT (20%) will be collected by the carrier before delivery.
- Orders over £135: import duties and VAT are assessed by UK customs and payable by the recipient upon delivery.
These charges are set by the UK government and are not included in your order total or shipping cost. Holdiva has no control over these fees and cannot predict their exact amount. We recommend checking with HMRC if you have questions before placing your order.
Please be aware that refusing to pay customs charges may result in the parcel being returned to us, in which case return shipping costs will be deducted from any refund.
🇺🇸 United States
| Order Value | Shipping Cost |
|---|---|
| All orders | €18 |
| €150 and above | Free |
Estimated delivery: 7–21 business days
Import duties and taxes may apply upon delivery and are the responsibility of the recipient.
🇦🇺 Australia
| Order Value | Shipping Cost |
|---|---|
| All orders | €21 |
Estimated delivery: 10–21 business days
Import duties and taxes may apply upon delivery and are the responsibility of the recipient.
🇨🇦 Canada
| Order Value | Shipping Cost |
|---|---|
| All orders | €18 |
| €150 and above | Free |
Estimated delivery: 7–21 business days
Duties & Taxes — Important: Canada has a very low duty-free threshold of CAD $20 (~€14), which means almost all orders shipped from outside Canada are subject to customs charges. All orders are shipped on a DDU (Delivered Duty Unpaid) basis:
- GST/HST (5–15%) depending on your province will be assessed on your order.
- Import duties may also apply depending on the product type, typically ranging from 0% to 18%.
These charges are collected by the carrier (PostNL / Canada Post) before or upon delivery. They are set by the Canadian government and are not included in your order total or shipping cost. You can estimate applicable charges via the Canada Border Services Agency (CBSA).
Please be aware that refusing to pay customs charges may result in the parcel being returned to us, in which case return shipping costs will be deducted from any refund.
Tracking Your Order
Once your order ships, you will receive a tracking link via email. You can use this to follow your package in real time through the PostNL tracking portal at postnl.nl.
Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please check the recipient’s name, street address, house or apartment number, postal code, city and country carefully before completing your purchase.
If you notice an error, please contact us at info@holdiva.nl as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If a parcel is returned to Holdiva because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the parcel:
- we will contact the customer after the parcel has been returned to and received by us;
- the customer may request reshipment and must pay the new shipping cost before the order is sent again;
- if the customer prefers a refund, it will be processed after the returned parcel has been received and inspected;
- any non-recoverable shipping, return-to-sender or carrier charges resulting from the incorrect address may be deducted from the refund where permitted by applicable law; and
- original shipping charges may not be refundable where the failed delivery resulted from incorrect or incomplete information supplied by the customer, subject to applicable consumer law.
If tracking confirms delivery to the address supplied with the order but the customer cannot locate the parcel, the customer must contact Holdiva promptly. We will review the tracking information and, where appropriate, request an investigation from the delivery carrier. Refunds or replacements are not issued automatically and will depend on the carrier’s findings and applicable consumer law.
Holdiva is not responsible for delays caused by incorrect or incomplete address information supplied by the customer. Nothing in this section limits any mandatory consumer rights.
Delays
Delivery times are estimates and may be affected by customs processing, local postal services, or high-demand periods (e.g., holidays). Holdiva is not responsible for delays outside our control, but we will always do our best to help resolve any issues.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@holdiva.nl within 14 days of the expected delivery date. We will work with PostNL to investigate and find a solution.
Questions?
Reach us at info@holdiva.nl
We will get back to you as soon as possible.